Eset management agent アンインストール linux

古いESET Remote Administrator Agentを入れてたであろうと思われるPCに、v6.3のAgentを入れようとしたのですが、うまく入りません。

目次 Show

How to uninstall existing antivirus software
How do I uninstall or reinstall ESET Smart Security/ESET NOD32 Antivirus?
I. Download the latest version of your ESET product
II. Uninstall your existing ESET product
III. Reinstall
IV. Troubleshooting

エージェントライブインストーラー(バッチファイル)を使ってのインストールを行っています。ウィザードは表示されるのですが、途中で落ちている感じでした。
イベントログをみると、インストーラーは1603のエラーを吐いていました。

なかなか原因がわからなかったのですがライブインストーラを使わずにダイレクトにエージェントインストーラファイル(Agent_x64.msi)を実行すると以下のようなエラーが出ました。

The database cannot be upgraded.Please remove the product first.

どうやら、前バージョンがゾンビ化し残っていたようです。Windowsのインストールアプリ一覧には前バージョンのAgentはすでに存在しません。

こういう場合はアンインストールツールを使って強制的にゾンビデータを消す必要があります。
アンインストールツールからダウンロードすることができます。

セーフモードで実行する必要があります。
基本的には上記のサポートページの手順を踏むだけでOKです。削除したいコンポーネントリストに Agent が表示されたので、それを選び削除し、リブートしたところ、今度は正常にv6.4のエージェントがインストールできました。

How to uninstall existing antivirus software

How do I uninstall or reinstall ESET Smart Security/ESET NOD32 Antivirus?

Issue

Uninstall and reinstall your ESET product to resolve an issue you are experiencing
Upgrade ESET Smart Security/NOD32 Antivirus to the latest version

If you use Windows 10, click for instructions

If you use Windows 8, click for instructions

If you use Mac, click for instructions

If you use Android, click for instructions

Solution

Download the latest version
Uninstall your existing ESET product
Reinstall
Troubleshooting

I. Download the latest version of your ESET product

North American Customers

Customers outside of North America

When prompted, click Save and save the file to your Desktop.

II. Uninstall your existing ESET product

Click Start → All Programs → ESET → Uninstall.
- Windows 10 users click here for uninstallation instructions
- Windows 8 users click here for uninstallation instructions
After completing the uninstallation, restart your computer. If you receive an error during the uninstall process, use the ESET Uninstaller tool to complete uninstallation and then continue to section III below.

III. Reinstall

Navigate to your Desktop or wherever you saved the installation package file and double-click it to open ESET Live Installer.
Follow the on-screen instructions to install and activate your ESET product, or see one of the following Knowledgebase articles:
- How do I Download and Install ESET Smart Security?
- How do I Download and Install ESET NOD32 Antivirus?

IV. Troubleshooting

If installation is not successful after performing the steps in parts I, II and III, run the ESET Uninstaller tool and then attempt to install again.
Contact ESET Customer Care if you still cannot install your ESET product.

There are 2 ways to deploy Downloader Agent via ESET PROTECT.

A. Upload the Safetica Downloader Agent file into a shared network folder:

Create a shared network folder e.g. “\\DC.domain.com\msi”
Grant read permissions for domain users and domain computers for this shared folder.
Tip: Verify that the permissions are set correctly by accessing the folder from one other computer/user.
Copy the file safetica_agent.msi into this folder.

B. Follow instructions in ESET Knowledge Base. Choose to install a package by entering the target URL and inserting the URL to the previously uploaded Downloader Agent .msi file.

This will install Safetica Downloader Agent onto the stations and you will be able to see the endpoints in Safetica Management Console and to install Safetica Client onto these stations.

Package to install - There are two options:

Install package from repository- Click <Choose package>to select an installer package from the repository. A pop-up window will appear with a list of available ESET security product packages. Select your desired installer package (for example, ESET Endpoint Security) and click OK. To upgrade an ESET product, select the latest version available from the repository.
Install by direct package URL- To specify a URL with the installation package, type or copy and paste the URL into the text field (do not use a URL that requires authentication):
http://server_address/ees_nt64_ENU.msi - If you are installing from a public webserver or your HTTP server.
file://\\pc22\install\ees_nt64_ENU.msi - If you are installing from a network path.
file://C:\installs\ees_nt64_ENU.msi - If you are installing from the local path.

This will install Safetica Downloader Agent onto the stations and you will be able to see the endpoints in Safetica Management Console and to install Safetica Client onto these stations.

ESET Management Agent detects and reports Safetica software as ESET software in Show Details > Installed Applications. ESET PROTECT Web Console will update Safetica Agent if there is a new version available. Safetica Agent can be updated directly from ESET PROTECT Web Console from the ESET software repository using the Software Install task.

Additional option for Safetica Agent Installation

You can also install Safetica Agent with Client Task - Run Command:

msiexec /i safetica_agent.msi STSERVER=Server_name

Where "Server_name" is the Hostname / IP address of the server where Safetica Management Service is installed.

You can use the /silent parameter at the end of the command to run the installation remotely and in a "silent" mode. e.g. msiexec /i safetica_agent.msi STSERVER=Server_name /silent

For the installation mentioned above the .msi package must be already present on the device. To run the installation where the .msi package is on a shared location, specify the location in the command as follows:

msiexec /i Z:\sharedLocation\safetica_agent.msi STSERVER=Server_name

For additional information please check ESET KB: Safetica software